Please note we have now stopped despatching orders for Christmas/New year. We will start despatching again on the 7th January.

Terms & Conditions

Making A Purchase

Payment can be made by PayPal, Cheque and Credit/Debit Card, which will be processed on receipt of your order.

Shipping And Handling

Park Promotions UK Ltd, trading as Mont Rose. does not deliver to PO Box numbers, BFPO addresses or to an address outside the UK and Channel Islands.

All products are subject to availability and in the event of over subscription a product of equal or higher value will be substituted.

Your statutory rights are not affected.

Goods will be delivered within 28 days, or at the appropriate time of year for planting. If there are delays in dispatching your products an email/letter will be sent informing you of dispatch schedule.

Guarantee

Park Promotions UK Ltd, trading as Mont Rose guarantees that all goods will arrive to you in a satisfactory condition, as they were when dispatched from our centre. Your order will be carefully packed for optimum quality standards.

Please contact us within 14 days if you have an enquiry or complaint. We will respond to you by return to ensure a high level of customer satisfaction at all times.

Right to Cancel

Park Promotions UK Ltd, trading as Mont Rose. acknowledges the consumer’s right to cancel an order. A consumer must give notice of cancellation of an order in writing to the correspondence address of the company within 7 working days of receipt of ordered goods. This shall operate to cancel the contract.

Complaints/Returns

At Park Promotions UK Ltd, trading as Mont Rose. we will deal with complaints promptly if they are made within 14 days of receipt of your order.

If your order arrives badly damaged, or with missing items, please inform us immediately, and keep damaged packages until you hear from us.

If we are satisfied with your complaint, we will offer you a full refund or replacement or issue a credit/voucher for the appropriate value. We may ask you to return the product to us when dealing with the complaint.

In the event of an unsuitable substitute Mont Rose Ltd will credit your account with the appropriate value for the purchase.

General

All descriptions and illustrations contained within our website, and all other company literature is accurate in our experience. Heights, colours etc. may vary given different conditions.

Reaching Us

You can contact our customer service line on (Lo-call Rate) 0844 847 9452 from 9am - 5pm Monday to Friday, except Bank Holidays and Public Holidays.

Alternatively, you can contact us via the website www.montroseuk.com and select the 'Contact Us' link from the main header bar

Contract of Supply

Your contract of supply is with Park Promotions UK Ltd, trading as Mont Rose. Company Registration Number 6637291. Registered Office: Hoste House, Whiting Street, Bury St Edmunds, Suffolk, IP33 1NR.

Privacy Policy

Our pledge to you: Mont Rose will:

  • store your personal data securely.
  • never share your details with anyone else.
  • never contact you directly unless itís in relation to an order or query.
  • ensure you can change your preferences or opt out at any time.
WHAT INFORMATION WE COLLECT ABOUT YOU

The information we hold will typically include some or all of the following:
  • Your name
  • Postal address
  • Email address
  • Phone number
HOW WE MIGHT USE YOUR INFORMATION

We may use the personal data we collect to:
  • Process orders, replacements or refunds.
  • Identify customers who may be interested in specific gardening promotions
  • Keep records of your relationship with us eg, order history, feedback you have given or complaints you have made
BASIS OF PROCESSING YOUR DATA

Consent
If you are a new customer, on or after 25 May 2018, we will process your personal data on the basis of the consent you provide us with. You are free to change your contact preferences at any time by contacting us by telephone, post or email, as shown in the section 'Your choices and telling us when things change' below.
Legitimate Interest
  • If you are an existing customer, as at 25 May 2018, and have requested emails, we will continue to send emails to you. GDPR calls this legitimate interest.
  • You can amend your preferences at any time by contacting us by via telephone, post or email.
SECURITY
We ensure that we have appropriate technical controls in place to protect any personal data you provide. For example, we ensure that any online forms are encrypted and our network is protected and routinely monitored. Despite all our efforts, the internet cannot be guaranteed to be 100 per cent secure, and there is always a risk when you submit data.†Nevertheless, we have done all we can to protect your data in full compliance with best practice.
We ensure that access to personal data is restricted only to those staff members whose job roles require such access and that suitable training is provided for these staff members.
We may make limited use from time to time of trusted external companies to collect or process personal data on our behalf, such as fulfilling orders. When we do so, we carry out checks on these companies, and to ensure they will handle personal data securely and safely we have contractual arrangements with the companies to ensure our requirements are clear. When we do use external companies, we remain responsible for the storing and processing of your personal data.

Credit / Debit card security
If you use your debit or credit card to order from us, whether online, over the phone or by mail, we will process your information securely in accordance with the Payment Card Industry Data Standard.
We do not store your debit or credit card details once your transaction has been completed.WHERE WE STORE YOUR PERSONAL INFORMATION
The data we process and store is within the European Economic Area (EEA). We take all reasonable steps to ensure that your data is stored and processed securely in accordance with this policy. By submitting your personal data you agree to this transfer, storing and processing of your information.WHEN WE SHARE YOUR INFORMATION
We donít Ė itís a simple as that! We will not share or swap your information with any other companies.
Legal Duty
We may need to pass on information if required by law.
Our service providers and third parties
From time to time we may employ trusted suppliers to carry out tasks on our behalf, such as fulfilling orders or customer service. These agents are bound by contract to protect your data and we remain responsible for their actions.
YOUR CHOICES AND TELLING US WHEN THINGS CHANGE
Preferences
You can change your preferences on which communications you receive from us, or how we contact you, by mail, phone or email, at any time. You can do so by:
Calling us on: +44 (0)1424 797800 Emailing us on:†info@park-promotions.co.uk
Write to us at: Mont Rose, Unit 22, Yew Tree Courtyard, Earl Soham, Woodbridge, Suffolk. IP13 7SG Updating your details
We want to communicate with you effectively. It's much easier if your details are up to date, so we really appreciate it if you let us know when your details change. You can do so in the same way as updating your preferences (above).
YOUR INFORMATION - YOUR RIGHTS
Telling us to stop processing
You have the right to ask us to stop using your personal information for marketing purposes.
How to request a copy of the information that we hold about you, otherwise known as a Subject Access Request
You have the right to ask for a copy of all the information related to you that we hold.
How to ask us to amend or delete your information
If your information is out of date, or if there is no longer justification for us to hold it, you can ask for it to be updated, removed or blocked by contacting the Data Protection Officer in writing.
How to request your information
You can ask for a copy of any personal information that you have provided to us in the past. We will provide it in a clear and easy to follow format.
CHANGES TO THIS POLICY
This policy was last updated in May 2018. We may amend this policy from time to time to take account of changes to our processes or changes to data protection or other associated legislation. If we make any significant changes to this policy we will show this clearly on our website, and/or by contacting you directly.